![]() We don’t want to just pave over the old cowpath, but we need to stabilize things in these 172 field offices,” Newsom said. Bringing in the future by bringing HOK (Consulting) and others to reimagine a DMV experience that will allow us to accelerate a new strategy and approach. “So, pop-ups, more kiosks, different partnerships, a process improvement approach. The agency will pilot the concept at its field office in Davis, adding it to field offices in Victorville, Roseville and Fresno in October.īut here again, officials “want to go small and build on successes,” Newsom said – so they’re not going big.
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